About Us:

Zorba is India’s Happiest Chain of Yoga studios. Zorba’s mission is to bring a visible difference in the lifestyle of the masses and help them truly embrace happiness.

Sarvesh, the heart of our happy team, figured out a two-part way to spread happiness. The first is our core – Yoga and the second is, obviously, us – Team Zorba. It’s been about four plus years now since we started forging together towards our mission and needless to say, a lot of passion, hard-turned-smart work along with a splash of wit, and enthusiasm has brought us to where we are now.

Long story short, we are a bunch of happy folks and we need more happy people to make this world much more happier.

Our Culture Sutras:§  Deliver the ‘Aha’ factor to customers through amazing services

§  Always Choose Happiness

§  Build Open & Honest Communication

§  Listen First, Then Listen More

§  Do More with Less

§  Live Smarter, Not Harder

§  Create Fun and a Little Weirdness

§  Be Creative, Open Minded, and Adventurous

§  Show Gratitude

§  Pursue Growth & Learning

 

You will be called:

 

Executive – Client Care

 

 

Name of the Team:

 

Client Delight

 

Reporting To:    

Manager Client Care
 

Responsible For:

Incumbent shall be responsible for Providing Client Support
 

Where is the Job?

 

Chennai

 

How We Pay:

 

As Per Company Standards

 

What will you Help us With?  (KRAs):

  • To remain as basic point of contact for customers with queries, complaints, feedback’s, requests etc.
  • Ensuring timely and professional responses to all complaints, requests and queries received from buyers and sellers
  • Research and compilation of process documentation
  • Proper recording answers for informational requests and scrutiny of the complaints received
  • Maintain and develop external party relationships
  • Preparing reports on the activities of the Customer Care
  • Efficient dealing of complaints to completion and enabling satisfaction of customer
  • Handle Inbound & Outbound Calls as and when required
  • Rendering useful administrative support to other members of the team

 

 

 

We Need:

 

  • Minimum 6 Months’- 2 Years’ Experience in Tele calling or Call Centre

§  Effective communication Skills (English & Specific Vernacular Languages)

We Do Post Employment Offer Check:§  Background Check on Employment
 

 

Qualifications

 

  • Any Graduate/Post Graduate

 

 

 

What we will help you with?

§  A fast-growing Start-up with Excellent Growth Opportunities

§  Be a part of one of the Happiest Cultures

§  Gain way more responsibility than you’ll find anywhere else

§  Be part of a young and growing team that’s great to work with

Career Opportunities:AM Client Care

Manager Client Care

AVP Client Care

VP Client Delight