Designation: Regional Operations Manager

Location: Chennai / Bangalore

Regional operations managers perform various functions to be able to effectively oversee the activities of branches under their responsibilities.

Roles      

  • Coordinate, monitor, and manage various branches within a particular geographic region
  • Improve regional processes, policies, and practices so as to achieve company’s goals and ensure regional branches adhere to company-wide laid down rules and guidelines
  • Help improve the efficiency of support services like communication channels and IT; and also ensure free flowing communication amongst the branches
  • Work hand-in-hand with top management (serving as a link between them and the individual branches) in order to develop and implement new plans/ideas that will enhance the operations of the company at large
  • Assist in the recruitment of staff, establish work schedules for staff being put in place, and evaluate staff performance at the end of a given period
  • Help plan and support marketing and sales activities
  • Responsible for P & L for the Specific Targets as set by the Management
  • Check on individual branches to make sure they are fully stocked and operational
  • Discipline local managers who go against company work ethics and also retrench workers who tend to embark on procedures that are detrimental to company activities
  • Give feedback on how the entire region functions to senior managers on a regular basis so as to ensure that company general activities flow on the same wave length.

 

Responsibilities – Knowledge, Skills, and Abilities

  • At least three years of experience directly managing a team of multiple employees
  • Experience recruiting, interviewing, and developing your own team
  • Organized, flexible and resourceful
  • Experience dealing directly with customers as well as vendors
  • Good decision making ability/skill. That is to say that the manager must possess the ability to make good decisions in little or no time; this is basically because he/she is the link between top management and the local individual managers
  • Good analytical skills are required for tackling problems that may come up on a daily basis
  • Good communication skills are also of great importance for this role, in a bid to pass messages/information across all frontiers to ensure quality delivery in the company
  • Ability to work as part of a team is very important because a good ROM will work with a lot of people to be able to achieve required results; that is to say that he/she cannot basically do it alone
  • Excellent leadership skill is required of every ROM. He/she has to be able to motivate employees at all times
  • Time management skill is also very necessary for the ROM job in order to be able to beat deadlines and display efficiency
  • A Master’s or Bachelor’s degree in Business Management or in any closely related field
  • 5-7 years industry relevant experience